Communication Audit: North Carolina Department of Health and Human Services

This audit analyzed internal communication at the North Carolina Department of Health and Human Services, focusing on organizational culture, power dynamics, and employee engagement. Through interviews, meeting observations, and policy review, the project identified challenges such as top-down communication, inconsistent policy enforcement, and low morale. Key recommendations include adopting real-time messaging platforms, improving feedback systems, and enhancing transparency to strengthen internal communication and workplace culture.